Another relatively quick response from SFG, and they are doing the right thing. Read their words below.
Written by Jamie Perkins, SFG product owner for Guild Ball:
Hey all, following up on yesterday’s post where someone received a hollow miniature with some uncured resin, we’ve discussed this issue today with our manufacturing partner and have an update for you.
It’s the second instance we’ve seen of this and both are from the same Butchers Guild SKU (stock keeping unit). It was addressed and fixed at the time we became aware of the first instance, but this second instance has highlighted that any orders placed before 5th March for this SKU may still receive the hollowed version.
Although we’ve only seen this issue with the Butchers Guild sets, we’re going to be contacting everyone who placed any order prior to 5th March to advise them to exercise caution when removing the miniatures from the packaging, and we’ll be replacing any orders which have this issue. There’ll be a contact form in the email we’re sending out to process this.
For any orders placed after 5th March, this issue has been corrected and there should not be any hollowed miniatures in any SKU in these orders.
