Today we got word about the POD delay situation on the SFG discord. Strictly informal and unofficial, but still actual word about how things are going, from a source that actually looked into the overall situation.
Big thanks to the discord Mod for the effort to lessen the deafening silence that some experience in relation to their POD orders and/or replacement tickets.
We learned that there isn’t an exact timeline of when replacements are being shipped, due to the POD team still being extremely busy. But we got reassurances that orders and replacements are being printed and shipped as fast as possible.
Everything is moving forward and progressing as planned, as far as SFG are aware. For someone that needs to get in touch because of a massive delay on their order or replacement, contacting SFG through a support ticket and/or through the Discord channel is still the way to go.
The SFG team can reach out to the POD partners to request updates on specific replacements or orders. In case of emergency the Customer Support team can look it up and validate. It’ll still be a while if you go that route, which is why our favourite discord Mod wanted to give us all some peace of mind.
Understanding was expressed that waiting through prolonged silence isn’t a great feeling. Let’s hope that the formal SFG info channels also can take that to heart, and give this kind of “small but infinitely valuable” updates in the future. 🙂
Honestly, most companies struggle with that sort of communication. But every now and then this kind of post comes along and it feels better for a lot of people. For most, waiting isnt the issue, its the uncertainty. Waiting with no info at all makes that worry of “oh its just being forgotten” start to wriggle in the back of the head when it takes too long (2 months of silence in some cases).
Knowing that it was actually researched before this was posted makes “we know nothing new, but everyone is still working hard at it” so incredibly much more valuable to us customers than the standard “we’re looking into it”.
On a really positive note, more and more people report getting quick personal responses from Customer Support. Now we’re just holding out for support tickets to be resolved, then we can probably declare the situation fully calmed down 🙂
“Have no fear, it’s really in progress, and they really are that busy.” – Which is a good thing in the long term.
To read more about what’s happened around the POD situation during the last months, have a look here, here and here, and in other such posts here on The Bench.
From what we’ve seen, SFG really does cares about this. If you have recieved something that is not a 100% good, send them a support ticket though their website as soon as possible, and of you’ve waited for too long with no word you can also try this link to a special temporary GB order status request form.
With hopes for another positive update soon, see you on the pitch ballers!
